Web-site support Kit-Service

Website support

For more than 10 years we have been active in the field of technical support contracts

How do we operate?

We receive and register the task

All tasks are recorded in the online task list which is ALWAYS accessible

Assessing the task

Before proceeding with the task, the Client knows exactly the estimate of the task from above

We appoint the implementer and the timeframe

Each task is recorded in the development calendar and has an assigned due date

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The task is being implemented on a test server

All of the changes are carried out on the test server and do not affect the production website until they are published

We perform testing

We use a system of autotests and live testers to ensure that the changes were implemented correctly.

We publish changes to the production website and ensure that it is working properly

For publishing to production website, we use the GIT code version control system and database migrations

We register the result in the online log recording system

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Details regarding work and payment

We offer a pay-for-performance model and strive to ensure complete customer satisfaction by working towards specific and measurable results.

The cost of services is $25 per hour.

Optimization of the task at the evaluation stage

Allows you to achieve the desired result in the best and shortest way possible. Allows you to save on different way of solving the problem.

Client's personal account

We provide access to the Client's personal account, where you can see all your tasks and their implementation status in real time.

Ability to communicate with the task implementer

Our task activity log allows you to see all the internal correspondence related to the task. We try to make the process as transparent as possible for the Client.

Consulting during the implementation

Once the technical support agreement is signed, you receive the ability to consult with our specialists on current and future tasks.

Payment is due only after the task is approved

We provide 2 weeks to confirm with the results of the assigned task. In case of repeated mistakes, we fix them without exceeding the initial estimate

Monthly report before payment

Also, before invoicing, we offer you a complete report on the tasks proposed for approval for payment.

Optimization of the task at the evaluation stage

Allows you to achieve the desired result in the best and shortest way possible. Allows you to save on different way of solving the problem.

Client's personal account

We provide access to the Client's personal account, where you can see all your tasks and their implementation status in real time.

Ability to communicate with the task implementer

Our task activity log allows you to see all the internal correspondence related to the task. We try to make the process as transparent as possible for the Client.

Consulting during the implementation

Once the technical support agreement is signed, you receive the ability to consult with our specialists on current and future tasks.

Payment is due only after the task is approved

We provide 2 weeks to confirm with the results of the assigned task. In case of repeated mistakes, we fix them without exceeding the initial estimate

Monthly report before payment

Also, before invoicing, we offer you a complete report on the tasks proposed for approval for payment.

Who will work with you?

Project Manager
Performs:

Interaction with the client
team coordination,
task assessment,
appointment of an implementer
timing control

Front-end developer
Performs:

Interface related work
JS, React, Angular system components

Back-end developer
Performs:

Work related to CMS components, API
PHP, Python scripts

DEV-OPS specialist
Performs:

Work related to hosting and server
Databases, Unix, Servers

Tester
Performs:

Testing tasks, writing autotests
Compiles test reports.

Begin work on your project today